Privacy Policy spingo slot —
Malaysian Member Data Protection

1Introduction

Spingo slot ("we", "Platform") takes our responsibility to protect the privacy of every member using this platform seriously. This Privacy Policy is designed to ensure you always know what data we collect, why we need it, and how we keep it safe.

This document applies to all users of spingoslot.app, including unregistered visitors and active members with an existing account. This Policy should be read together with the Terms and Conditions our for a complete overview of how our platform operates.

We are committed to using your data only within the scope stated in this document. Should we need to change how we process your data, we will notify you via your registered email or a clear notice on the platform before those changes take effect.

2Personal Data We Collect

Spingo slot collects your personal data through various means — either directly when you register an account, or automatically while you use the platform. The following are the categories of data we collect:

3Purpose of Data Collection

Every piece of data we collect has a clear and legitimate purpose. We do not collect data for undisclosed purposes without obtaining your consent beforehand. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and maintain your member account, including the login process and two-factor authentication (2FA).
• Transaction Processing: To securely and accurately process deposits, withdrawals, and any financial transactions you carry out on the platform.
• KYC Verification: To meet anti-money laundering (AML) compliance requirements and to verify the identity and age of members.
• Customer Support: To enable our support team to help you resolve any issues or enquiries more effectively.
• Platform Security: To detect and prevent fraud, unauthorised access, and any suspicious activity on the platform.
• Service Improvement: To analyse aggregated usage patterns in order to improve the user experience, platform speed, and game quality.
• Marketing Communications: To send promotional information and exclusive offers — only to members who have consented to receiving such communications.

4Legal Basis for Data Processing

Spingo slot processes your personal data on a solid legal basis. Depending on the type of data and the purpose of processing, we rely on the following bases:

• Contract Performance: Data processing is necessary to fulfil our obligations to you as a member — including transaction processing and account management.
• Legal Obligation: We are required to process certain data to comply with applicable legal provisions, including KYC and AML requirements.
• Legitimate Interest: We process technical and usage data to detect fraud and ensure platform security on the basis of our legitimate interests.
• Consent: For marketing communications and the use of non-essential cookies, we require your explicit consent, which may be withdrawn at any time.

5Data Sharing with Third Parties

Spingo slot does not sell or rent your personal data to any third parties for marketing purposes. However, there are limited situations where we may need to share your information:

• Payment Service Provider: Transaction information is shared with approved payment processors (such as FPX and DuitNow) solely to process your deposits and withdrawals.
• KYC Verification Provider: Your identity documents may be shared with third-party identity verification platforms we have selected based on strict security standards.
• Game Provider: Minimum game session data may be shared with game software providers to ensure continuity of gameplay and resolution of technical disputes.
• Legal Authority: We will disclose required information to the authorities when mandated by law, court order, or official investigation.

All third parties working with us are required to comply with strict data security standards and are prohibited from using your data for any purpose other than what has been agreed upon.

6Data Security

We implement multiple layers of technical and organizational protection to keep your data secure at all times:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Hashed password storage using the bcrypt algorithm — your password is never stored in plain text.
• Two-factor authentication (2FA) available for all accounts as an added layer of security.
• 24/7 security monitoring by our cybersecurity team to detect any threats or intrusion attempts.
• Data segregation — financial data is stored on servers separate from general profile data.
• Regular backups with encryption to ensure your data is not lost due to system failure.

7Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration your account is active, plus 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• KYC documents: Retained for 5 years after the business relationship ends or as required by the relevant regulatory authority.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Cookie and technical data: Retained for no more than 13 months from the date of collection.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

8Your Rights Regarding Personal Data

As a spingo slot member, you have the following rights regarding your personal data. We fully respect each of these rights and will process your requests within a reasonable timeframe:

9Cookie Usage

Spingo slot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Preference Cookies: Saves your settings such as preferred language and display preferences for a more personalised experience.
• Analytics Cookies: Helps us understand how members use the platform so we can make meaningful improvements. This data is collected in aggregate and anonymised form.
• Performance Cookies: Used to monitor platform performance and identify any technical issues that need to be resolved.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. We do not use third-party cookies shared with external advertising networks.

10Links to Other Websites

The spingo slot platform may contain links to other websites in certain contexts, such as game provider information or regulatory bodies. This Privacy Policy applies solely to the spingo slot platform.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing any personal information to them.

11Amendments to the Privacy Policy

Spingo slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be published on this page with a clear update date.

For significant amendments that affect how we use your data, we will send a notice to your registered email address at least 14 days before the changes take effect. Continued use of the platform after the notice period constitutes your acceptance of the amended Privacy Policy.

12Contact Us

If you have any questions, concerns, or complaints regarding how we handle your personal data, our team is ready to assist:

• Live Chat: Available 24/7 directly from the platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — specify your email subject as "Privacy Policy Enquiry" for faster processing.

We are committed to addressing every privacy-related inquiry seriously and within the stipulated timeframe. For more information about your rights as a user, you may also refer to Responsible Gaming page us.